Santos 12oz Ceramic Mug

The Quality Certification Alliance (QCA) is an independent, non-governmental, not-for-profit accrediting organization for the promotional product industry. It was founded to certify promotional products in the following areas: Quality Assurance, Supply Chain Security, Environmental Stewardship, Product Safety and Social Compliance.

When you purchase items that are QCA-certified, you are also purchasing credibility and responsibility for your branded promotional products.

How does Leaderpromos.com ship merchandise?
All Leaderpromos orders are shipped FOB (freight on board). Because all of our merchandise is sent factory direct, Leaderpromos.com is not responsible for orders that are lost or delayed by common carrier, international or U.S. Customs departments, or by "acts of nature." We are happy to provide you with tracking numbers so that you can check your order as it is in transit. Leaderpromos insures all orders unless otherwise specified by the customer.

We can also split shipments to different cities or branch locations. Ask your Leaderpromos account representative for details.

I need my order fast, what about rush services?
Rush production and shipping is available for many of our items, often at little or no additional cost. Look for the one or three-day rush options in the item description or ask your Leaderpromos rep about expediting your order.

Can I ship my order internationally?
Leaderpromos can accommodate international orders and they are shipped using the international divisions of UPS, Federal Express and DHL. Larger international orders are handled by our in-house import team utilizing ocean or express air freight.

Minimum order sizes vary based on the product ordered. Minimum quantity order is considered to be the first quantity listed in product price breakdown. There is, however, a minimum dollar amount that must be met on orders. In order to meet the needs of all customers, we will service orders with "less-than-minimum" quantities. When orders total less than $300, excluding shipping and taxes, a $50 "less-than-minimum fee" will be added. This fee will be waived if you are placing several orders at the same time that total at least $750. In some cases, factory less-than-minimum charges may be additional. An order processing charge of $10 will be added to all blank merchandise orders less than $300.

We apologize for any inconvenience this policy may cause, but customization is costly and complex. To prevent additional charges, we encourage you to order more than the required minimum quantities to be used for your future events.