Frequently Asked Questions

What is "camera-ready" art?

In the past, this meant any drawing, photo, illustration or lettering suitable for photographic reproduction. It now means artwork (generally vector-based) that is ready for imprint without modification.

What is vector art?

There are two different kinds of graphic files used by computers: "bitmap" art and "vector" art. Bitmap art includes almost every file type there is: .BMP, .GIF, .JPG or .JPEG, .PCX — and the list goes on! Vector file formats include .EPS and the files created and manipulated by professional drawing software products such, Adobe Illustrator® and Corel Draw®.

What type of file should I send?

You need to send a vectored .EPS file. Please call 1-877-677-9988 and a customer service representative will be happy to assist you.

How do I get custom artwork for my project?

Our in-house art department can handle your custom artwork from start to finish. Call 1-877-677-9988 and speak with one of our knowledgeable account representatives. He/She will give you all of the details on custom artwork and connect you with our art department. See our "Promotional Products in Action" for examples of our custom work.

What is the charge for art services?

Every project is different and art itself varies from basic to complex. We'll take a look at your art and provide you with a custom quote for services.

How long does it take for artwork design?

We strive to complete your artwork design as fast as possible to keep your project on track and on deadline. Please call us and we'll get your artwork design on the fast-track!

Can leaderpromos.com design a logo for me?

Yes! Our full service art department can design a one-of-a-kind logo that will make your promotional item stand out from the competition.

I love leaderpromos! What employment opportunities are available?

We're always looking for new talent. Checkout our career information page.

Does Leaderpromos.com offer corporate online stores?

Yes! Read more about our corporate online store program or call one of our experts now at 1-877-677-9988.

What fulfillment services does leaderpromos.com offer?

Leaderpromos offers a wide range of services including pick/pack, assembly, fulfillment and shipping services.

Is there a minimum order size?

Minimum order sizes vary based on the product ordered. Minimum-quantity order is considered to be the first quantity listed in product price breakdown.

There is, however, a minimum dollar amount that must be met on orders. In order to meet the needs of all customers, we will service orders with "less-than-minimum" quantities. When orders total less than $300, excluding shipping and taxes, a $50 "less-than-minimum fee" will be added. This fee will be waived if you are placing several orders at the same time that total at least $750. In some cases, factory less-than-minimum charges may be additional. An order processing charge of $10 will be added to all blank merchandise orders less than $300.

We apologize for any inconvenience that this policy may cause, but customization is costly and complex. To prevent additional charges, we would encourage you to order more than the required minimum quantities to be used for your future events.

Is there a discount for large quantities?

Yes! The higher the quantity ordered, the lower the price will be per piece.

I saw a product that I like on another website; can I get it from leaderpromos.com?

Most definitely. We have access to more than a million different promotional products. We offer so many; they won't all fit on our website! So, if you have seen a product on another site, just ask! We'll get it for you!

I placed an online order, now what?

Leaderpromos will be in contact with you, usually within one hour during our normal business hours, to guide you through the next steps and to answer any questions that you may have.

What forms of payment does leaderpromos.com accept?

We accept all major credit cards including American Express, Master Card, Visa and Discover.

When can I expect delivery of my order?

Delivery of your order varies based on the product ordered. Leaderpromos.com provides up-to-the-minute order-status verification. All that you have to do is contact a customer service representative at 1-877-677-9988 and we'll give you an update!

How do I reorder from leaderpromos.com?

Reordering merchandise from leaderpromos.com is a breeze. Just call us toll free at 1-877-677-9988 and we will handle all of your reorder needs.

Does Leaderpromos accept Requests for Proposals?

Yes! We are a recognized industry leader with proven results. We have established relationships with all major product vendors and can source products globally to take advantage of worldwide price efficiencies. We will provide a dedicated account team for your program and will adhere to your brand standards and control the usage of your brand. We will ship using your freight number to control freight costs and can track products during the entire order and delivery process.

How can I get a quote?

It's easy! Just contact us with the product(s) and quantities you need and we'll prepare a custom quote for you.

How do I get a sample?

We are happy to provide samples to customers and prospective customers! However, at our discretion, we reserve the right to decline questionable or non-business sample requests.

Occasionally, some samples may also require a refundable security deposit. Your Leaderpromos account representive can provide more information.

On our site, once you find the item that you want a sample of, just click the Request a Sample button and the item will be added to your Sample Bag. Visit our Idea Board to request samples, too!

What is a pre-production sample?

A pre-production sample is the exact product and imprint color of the product you will be receiving from the factory.

How does leaderpromos.com ship merchandise?

All leaderpromos.com orders are shipped FOB (freight on board). Because all of our merchandise is sent factory-direct, leaderpromos.com is not responsible for orders that are lost or delayed by common carrier, international or U.S. Customs departments or by "acts of nature." We are happy to provide you with tracking numbers so that you can check your order as it is in transit. Leaderpromos.com insures all orders unless otherwise specified by the customer.

We can also split shipments to different cities or branch locations. Ask your Leaderpromos account representative for details.

I need my order fast. What about rush services?

Rush production and shipping is available for many of our items, often at little or no additional cost. Look for the one or three-day rush options or ask your Leaderpromos rep about expediting your order.

Can I ship my order internationally?

Leaderpromos.com can accommodate international orders and they are shipped through the international divisions of UPS, Federal Express and LTL. Larger international orders are handled by our in-house import team utilizing ocean or express air freight.