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From initial artwork to final delivery, our FAQ section helps you to be "in the know". Of course, we'd love to answer your questions personally, so give us a call at 877-677-9988 today, and let one of our experienced sales associates guide you through the ordering process.
Artwork
What is "camera-ready" art?
From initial artwork to final delivery, our FAQ section helps you to be "in the know". Of course, we'd love to answer your questions personally, so give us a call at 877-677-9988 today, and let one of our experienced sales associates guide you through the ordering process.
What is vector art?
There are two different kinds of art used by computers. The two types are "bitmap" art, and "vector" art. Bitmap art includes almost every file type there is: .BMP, .GIF, .JPG or .JPEG, .PCX and the list goes on! Vector file formats include .EPS and the files created and manipulated by professional drawing software products such, Adobe Illustrator®, and Corel Draw®.
What type of graphic file should I send?
You need to send an .EPS vectorized file. Please call 1-877-677-9988 and a customer service representative will be happy to assist you.
How do I get custom artwork for my project?
Our in-house art department can handle your custom artwork from start to finish. Call 1-877-677-9988 and speak with a customer service representative. They will give you all the details on custom artwork and connect you with our art department.
What is the charge for art services?
Leaderpromos.com will be happy to provide you with a quote for art services. Every project is different and art itself varies from basic to complex. We'll take a look at your art and provide you with a custom quote for services.
How long does it take for artwork design?
We strive to complete your artwork design as fast as possible to keep your project on track and on deadline. Please call us and we'll get your artwork design on the fast-track!
Can leaderpromos.com design a logo for me?
Yes! We have a full service art department that can design a high quality logo or art work to make you look like a star.
Samples
How do I get a sample?
We are happy to provide samples to customers and prospective customers! We're proud of our products and we are happy to share samples of them with you. However, at our discretion, leaderpromos.com reserves the right to decline questionable or non-business sample requests.
What is a pre-production sample?
A pre-production sample is the exact product and imprint color of the product you will be receiving from the factory.
Shipping Information
How does leaderpromos.com ship merchandise?
The standard carriers UPS and FedEx provide all classes of shipping services for Leaderpromos.com. Click here to read all about our shipping services.
I need my order fast, what about rush services?
Leaderpromos.com gets your promotional products to you fast with rush services. Click here for all the information you need on rush services.
Can I ship my order internationally?
Leaderpromos.com can accommodate international orders and they are shipped through the international divisions of UPS, Federal Express and DHL. Larger international orders are handled by our in-house import team utilizing ocean or express air freight.
Ordering
Is there a minimum order size?
Minimum order sizes vary based on the product ordered. Minimum quantity order is considered to be the first quantity listed in product price breakdown. There is, however, a minimum dollar amount that must be met on orders. In order to meet the needs of all customers we will service orders with "less than minimum" quantities. When orders total less than $300.00, excluding shipping and taxes, a $50.00 "less than minimum fee" will be added. This fee will be waived if you are placing several orders at the same time that total at least $750. In some cases, factory less than minimum charges may be additional. An order processing charge of $10 will be added to all blank merchandise orders under $300. We apologize for any inconvenience this policy may cause, but customization is costly and complex. To prevent additional charges we would encourage you to order above the required minimum quantities to be used for your future events.
Is there a discount for large quantities?
Yes! The higher the quantity ordered the lower the price per piece will be.
I placed an online order, now what?
Leaderpromos.com will be in contact with you, usually within one hour, to guide you through the next steps, to set your mind at ease, and to answer any questions you may have.
What forms of payment does leaderpromos.com accept?
We accept all major credit cards including: American Express, Master Card, Visa and Discover.
When can I expect delivery of my order?
Delivery of your order varies based on the product ordered. Leaderpromos.com provides up-to-the-minute order status verification. All you have to do is contact a customer service representative at 1-877-677-9988 and we'll give you an update!
What fulfillment services does leaderpromos.com offer?
Leaderpromos.com specializes in complete fulfillment services for your online store. We ship all orders from our warehouse and maintain a 99% fill rate on all stock items.
How do I reorder from leaderpromos.com?
Reordering merchandise from leaderpromos.com is a breeze. Just call us on our toll free number 1-877-677-9988 and we will handle all of your reorder needs.
How do I place a Request for Proposal?
Click here to fill out an online request form and we'll prepare your proposal.
How do I place a Request for Quote?
Click here to fill out an online request form and we will prepare your custom quote.
How do I set up my corporate online store?
Click here to fill out an online request form. We will get in touch with you to discuss how an online store from leaderpromos.com can work for you!
I saw a product that I like on another Web site; can I get it from leaderpromos.com?
Most definitely. We can get offer over 700,000 different promotional products. We offer so many; they won't all fit on our web site! So, if you have seen a product on another site, just ask! We'll get it for you!
Misc.
I love leaderpromos.com! What employment opportunities are available?
We're always looking for new talent. Our career information page will tell you all about available positions at leaderpromos.com. Click here to learn about career opportunities at a growing company!
© 2008 S. Barger
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